Academic Staff
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| Rosie Adsett, Sessional Lecturer |
Dr Rosie Adsett
Room Number: 453
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 0760
Fax Number: +61 (7) 3346 8716
Email: r.adsett@uq.edu.au
Biosketch
Dr Adsett came to the School of Tourism in 2004 from an industry background that included ownership of several businesses, including an outbound tour company that specialised in event tourism. Dr Adsett has been involved in the development and management of several large events within the music industry, generating an interest that resulted in her undertaking research in the area of consumer motivations, experience and behaviour at a music festival.
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| Professor Roy Ballantyne |
Professor Roy Ballantyne
Room Number: 435
Building Number: 39A
Campus: St Lucia Campus
Telephone Number: +61 (7) 3346 9261
Fax Number: +61 (7) 3346 8716
Email: r.ballantyne@uq.edu.au
Biosketch
Professor Ballantyne has a well established international reputation for his work in environmental/heritage interpretation and visitor research. He is currently involved with researching visitor ‘free-choice’ learning in eco- and wildlife tourism environments. In particular, he leads a research team that is working with a number of international zoos and aquariums to improve the long-term impact of visitation on visitor adoption of environmentally sustainable behaviour. Other research interests include tourist behaviour and visitor experiences; and ‘hot’ interpretation experiences.
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Editorships
- Editorial Board, Visitor Studies
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| Dr Pierre Benckendorff, Senior Lecturer and Chair of Learning |
Dr Pierre Benckendorff
Room Number: 347
Building Number: GPN3 (Bldg 39A)
Campus: St Lucia Campus
Telephone Number: +61 (7) 3346 7089
Fax Number: +61 (7) 3346 8716
Email: p.benckendorff@uq.edu.au
Biosketch
Dr Benckendorff’s current research interests are diverse and include consumer behaviour in tourism, sport and event settings; creating and marketing tourism experiences using technology; planning tourist attractions and precincts; epistemology of tourism; and tourism education. Dr Benckendorff has published extensively in these areas, and has authored or edited a number of books, book chapters, conference presentations and papers in prominent academic tourism journals.
Awards and Honours
- Best Paper Award, Global Sustainable Tourism Conference (South Africa), 2010
- Best Paper Award, Council of Australian Tourism and Hospitality Educators Conference, 2011
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| Dr Noreen Breakey, Lecturer |
Dr Noreen Breakey
Room Number: 453
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 7092
Fax Number: +61 (7) 3346 8716
Email: n.breakey@uq.edu.au
Biosketch
Dr Breakey has more than a decade of industry experience, having worked in hotels, resorts, tour operations, travel agencies, restaurants, and events in Australia and overseas. Her PhD dissertation aimed to increase understanding of the way tourism destinations develop and generated a composite theory for destination change. Dr Breakey has already developed a national reputation for her research on tourism and hospitality education, and her current research interests focus on sustainable visitor usage of the world’s existing, developing, and potential tourism destinations.
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| Dr P Monica Chien, Lecturer |
Dr Monica Chien
Room Number: 454
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3365 4706
Fax Number: +61 (7) 3346 8716
Email: m.chien@uq.edu.au
Biosketch
Dr Chien’s research vision is to explore the impact of multiple brand contact points on consumers’ cognitive and affective reactions. She has an extensive background in marketing and particular expertise and interest in experimental studies, with publications in both marketing and tourism journals. Dr Chien’s principal research interests include consumer information processing and decision making; branding and brand equity management; sponsorship strategy and portfolio management, sports marketing, and integrated marketing communications. Dr Chien is currently researching how sports scandals affect sponsoring brands and sport after being awarded The American Academy of Advertising (AAA) 2011 Research Fellowship.
Awards and Honours
- American Academy of Advertising (AAA) Research Fellowship Award, 2011
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| Dr Andy S. Choi, Postdoctural Research Fellow |
Dr Andy S. Choi (Postdoctural Research Fellow)
Room Number: 451
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 0652
Fax Number: +61 (7) 3346 8716
Email: a.choi1@uq.edu.au
Biosketch
Dr Choi’s research interests cut across environmental economics (nonmarket valuation), tourism studies (destination choices and heritage sites), cultural economics, and attitude-behavior relationships. He was involved in several projects that estimated conservation values of Australian cultural institutions and major resources in the Korean DMZ areas. His current project aims to investigate consumer preferences in the Australian aviation sector addressing both voluntary and mandatory mitigation schemes of GHGs. Dr Choi recently published on economic values of managerial improvements available in Australian cultural institutions, development of a cultural worldview scale, a test of preference heterogeneity using choice modelling, and reliability of stated preference estimates using discrete choice models.
Voluntary Reviews
- Journal of Applied Economics, Journal of Cultural Economics, Journal of Cultural Heritage, and Tourism Management
Awards and Honours
- Award from the Ministry of Environment, Republic of Korea, 2011
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| Associate Professor Stephen Craig-Smith, Head of School |
Associate Professor Stephen J. Craig-Smith
Room Number: 351
Building Number: GPN3 (Bldg 39A)
Campus: St Lucia Campus
Telephone Number: +61 (7) 3346 6262
Fax Number: +61 (7) 3346 8716
Email: s.craigsmith@uq.edu.au
Biosketch
Associate Professor Craig-Smith has been involved with many UN funded Pacific Island Projects and Tourism Master Planning Projects in China. His research interests include resort development; small island tourism; tourism planning; and tourism education. He has sat on many industry and government committees in both the UK and Australia and is currently Chief Auditor for the Centre for Excellence in Tourism in Hospitality Education. He is also a Senior Accreditation Chair with the Queensland Department of Education and is an Advisor to the Minister of Education in Queensland.
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| Dr Sally Driml, Senior Research Fellow |
Dr Sally Driml
Room Number: 431
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 0755
Fax Number: +61 (7) 3346 8716
Email: s.driml@uq.edu.au
Biosketch
Dr Driml’s current research interests in tourism draw on a background in economics and environmental economics and experience in government in developing environmental policy and managing natural environments that are also tourism destinations. She is currently undertaking research on the economic impacts of protected areas and of wildlife attractions. Dr Driml has recently published on the economic value of tourism to national parks and on issues for tourism investment in Australia.
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| Professor Sara Dolnicar |
Professor Sara Dolnicar
Room Number: 439
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3365 6702
Fax Number: +61 (7) 3346 8716
Email: s.dolnicar@uq.edu.au
Biosketch
Professor Dolnicar’s research into measurement in the social sciences focuses primarily on answer formats offered to respondents in survey questions. With colleague Professor John Rossiter, she discovered a novel binary answer format, the BIT format, which outperforms traditional measures in terms of stability, predictive validity and time required for respondents to complete a survey.
One of the world's most cited tourism researchers, Professor Dolnicar has co-authored more than 200 refereed papers. In 2004, she was awarded the Charles R. Goeldner Article of Excellence Award, the most prestigious international award in tourism research.
Professor Dolnicar has been awarded eight ARC grants since moving to Australia in 2002, including a QEII Fellowship, two Discovery grants, three Linkage grants and two Linkage International grants, and an ALTC Leadership grant.
She also serves on several editorial boards, including those of the Journal of Travel Research and Annals of Tourism Research.
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| Professor Donald Getz, Research Professor |
Professor Donald Getz
Room Number: 430
Building Number: GPN3 (Bldg 39A)
Campus: St Lucia Campus
Telephone Number: +61 (7) 3346 8717
Fax Number: +61 (7) 3346 8716
Email: d.getz@uq.edu.au
Biosketch
Professor Getz has developed an international reputation as a leading scholar and proponent of event studies. Related areas of expertise include destination and resort management and marketing, family business and entrepreneurship, rural tourism, impact assessment, consumer research and special-interest travel. Professor Getz co-founded, and was Editor-in-Chief of Festival Management and Event Tourism: An International Journal, re-named to Event Management as of 2000. He is a Distinguished Fellow in the International Academy for the Study of Tourism.
Editorships
- Co-Founding Editor, Event Management
- Editorial Board, Journal of Travel Research
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| Dr Sheranne Fairley, Senior Lecturer |
Dr Sheranne Fairley
Room Number: 455a
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 0761
Fax Number: +61 (7) 3346 8716
Email: s.fairley1@uq.edu.au
Biosketch
Dr Fairley’s research focuses on three major streams: sport and event tourism, volunteerism, and the globalization of sport. Dr Fairley has conducted various research and consultancy projects in the United States, China, the United Kingdom, and Australia. Recent projects she has been involved in include the globalization of Australian Rules Football in international markets, the sport tourism behaviours of friends and family of athletes who travel to the Olympic Games, and the legacy of Olympic volunteerism. Dr Fairley currently serves on the advisory board of the United States Australian Football League.
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| Laura Foley, Sessional Lecturer |
Ms Laura Foley
Room Number: 430
Building Number: 39A
Campus: St Lucia
Email: l.foley3@uq.edu.au
Biosketch
Laura Foley has over 10 years industry experience and has worked in a range of area’s including bars, restaurants, sporting clubs and events in addition to a number of years as a business services and tax accountant. Miss Foley has completed a Bachelor of Business Management (Accounting) at UQ and a double Masters of International Tourism & Hospitality Management/Masters of Business Administration and James Cook University.
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| Chelsea Forbes, Sessional Lecturer |
Ms Chelsea Forbes
Room Number: 430
Building Number: 39A
Campus: St Lucia
Email: c.forbes@uq.edu.au
Biosketch
Ms Forbes' research interests lie in the field of event management and strategic management. Before joining UQ, she was engaged in management, co-ordination and lecturing roles within business and management schools at tertiary institutions in Sydney. Ms Forbes has held several management positions in the corporate, leisure and tourism sectors within the hospitality, tourism and events industries.
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| Dr Karen Hughes, Lecturer and Undergraduate Coordinator |
Dr Karen Hughes
Room Number: 454a
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 0564
Fax Number: +61 (7) 3346 8716
Email: k.hughes2@uq.edu.au
Biosketch
In 2009 Dr Hughes completed a PhD exploring the impacts of post-visit support on families’ conservation learning at Mon Repos turtle rookery. Dr Hughes’ current research interests cover a wide range of topics including interpretation, wildlife tourism, heritage tourism, environmental education, and visitors’ use of and preferences for information centres. She is currently working on several research projects, including surveying visitors to Canterbury Cathedral to inform the development of an interpretive and visitor management plan for the precinct.
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| Dr Andy Lee, Lecturer |
Dr Andy Lee
Room Number: 452a
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 0757
Fax Number: +61 (7) 3346 8716
Email: a.lee15@uq.edu.au
Biosketch
Dr Lee joined the School of Tourism in 2012 after four year service as Assistant Professor at the Hong Kong Polytechnic University. Dr Lee has his research interest in information technology, especially information search, dissemination, and process in the hospitality and tourism context. With Bachelor's degree in Tourism, he took a F&B coordinator position at a five-star hotel about three years. Dr Lee received a Master degree from Michigan State and PhD from the Pennsylvania State University.
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| Dr Jan Packer, Senior Research Fellow and RHD Postgraduate Coordinator |
Dr Jan Packer
Room Number: 434
Building Number: 39A (GPN Building)
Campus: St Lucia Campus
Telephone Number: +61 (7) 3346 7789
Fax Number: +61 (7) 3346 8716
Email: j.packer@uq.edu.au
Biosketch
Dr Packer has been involved in numerous projects designed to understand and facilitate visitor experiences in natural and cultural heritage sites, including museums, zoos and aquariums, botanic gardens, national parks, ecotourism and wildlife tourism attractions. Her research has contributed to theoretical understandings in the field, and has challenged commonly-held assumptions about visitor experiences. Dr Packer’s current interests include visitor experiences; free-choice learning; wildlife tourism; restorative environments; educational psychology; and positive psychology.
Editorships
- Editor, Visitor Studies
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| Associate Professor Ian Patterson |
Associate Professor Ian Patterson
Room Number: 456a
Building Number: 39A
Campus: St Lucia Campus
Telephone Number: +61 (7) 3346 0753
Fax Number: +61 (7) 3346 8716
Email: ian.patterson@uq.edu.au
Biosketch
Associate Professor Patterson has written two books, 17 book chapters, and over 70 peer-reviewed journal articles and conference papers in the areas of leisure, tourism and health. He is primarily interested in researching the leisure experiences of people who are undertaking tourism and travel as well as those attending sporting events as spectators or participants.
Editorships
- Editor, Annals of Leisure Research
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| Dr Shane Pegg, Senior Lecturer |
Dr Shane Pegg
Room Number: 456
Building Number: 39A
Campus: St Lucia Campus
Telephone Number: +61 (7) 3346 0756
Fax Number: +61 (7) 3346 8716
Email: s.pegg@uq.edu.au
Biosketch
Dr Pegg has been a Faculty member at The University of Queensland since 1998. He has been involved in a wide array of research and consultancy projects related to visitor behaviour, sport and event management and the co-production of accessible tourism and leisure service experiences. Dr Pegg received his BA (Rec Mgt.) (Hons) from Griffith University, his MS and Grad Cert in Gerontology from the University of Utah, and his Grad Dip in Mgt., MBA and PhD from Central Queensland University. Dr Pegg has published over 50 refereed journal articles and book chapters and was awarded the American Therapeutic Recreation Association’s Outstanding Professional of the Year Award in 2010.
Editorships
- Associate Editor, Annual in Therapeutic Recreation
Awards and Honours
- Outstanding Professional of the Year Award, American Therapeutic Recreation Association, 2010
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| Dr Tien Pham, Senior Research Officer |
Dr Tien Pham
Room Number: 440
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 9257
Fax Number: +61 (7) 3346 8716
Email: t.ducpham@uq.edu.au
Biosketch
Dr Pham’s research interests cover a broad range of tourism economic modelling, mainly in Australia, including tourism impact analysis, yield analysis, climate change, and tourism statistics. His research is closely linked with the research agenda of the tourism sector and government departments. Currently Dr Pham is leading a modelling team funded by Tourism Research Australia to conduct tourism research on a few selective topics, including return on investment and labour market constraint.
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| Dr Amata Ring |
Dr Amata Ring
Room Number: 440
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3365 6720
Fax Number: +61 (7) 3346 8716
Email: a.ring@uq.edu.au
Biosketch
Amata joined the School of Tourism in February 2013 as a research fellow after working for some months in a similar position at the University of Wollongong. She earned her degrees from Vienna University of Economics and Business, Austria, where she also served as a research and teaching assistant at the Institute for Tourism and Leisure Studies from 2007 to 2010 before she was appointed an assistant professor at the Chair of International Marketing, University of Vienna. Prior to moving to Australia, she gained considerable teaching experience in tourism and marketing and has been acting as a guest lecturer for two other Austrian universities.
She has presented her research on numerous conferences and published in several peer-reviewed journals, such as Journal of Travel Research, Tourism Economics and Journal of Information Technology and Tourism and serves as an ad-hoc reviewer for several journals, including the Annals of Tourism Research.
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| Associate Professor Brent Ritchie, Deputy Head and Research Director |
Associate Professor Brent Ritchie
Room Number: 356
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 7308
Fax Number: +61 (7) 3346 8716
Email: b.ritchie1@uq.edu.au
Biosketch
Associate Professor Ritchie has coordinated several research projects for tourism organisations in the public and private sector in Australia, England and New Zealand. His research interests include tourist and visitor behaviour; tourism marketing (specifically niche marketing, crisis recovery marketing and event imaging and place marketing); tourism destination planning and development; and tourism crisis and disaster strategic planning/management. His research has influenced government policy and industry practice, and has been cited in Parliamentary enquiries and national research development plans.
Editorships
- Co-editor, Journal of Hospitality and Tourism Management
- Editorial Board, International Journal of Event and Festival Management.
- Editorial Board, Tourism Recreation Research
- Editorial Board, Tourism and Hospitality Research
- Editorial Board, Journal of Sport and Tourism
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| Dr Richard Robinson, Senior Lecturer |
Dr Richard Robinson
Room Number: 433
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 7091
Fax Number: +61 (7) 3346 8716
Email: richard.robinson@uq.edu.au
Biosketch
Dr Robinson joined the School of Tourism in 2004, after an extended career as a chef, predominantly managing foodservice operations in the prestige club sector. Dr Robinson’s research focuses on; tourism and hospitality industry workforce issues, food tourism and the scholarship of teaching and learning. He has coordinated and worked on research teams for funded national and international projects relating to skills development, occupational cultures, mobility and workforce policy issues, investigating the characteristics and consumer behaviour of highly involved ‘foodies’ and designing and evaluating education programs in tourism and hospitality. His work in these areas has been published in leading academic journals, edited books, international conference proceedings and practitioner periodicals.
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| Dr Lisa Ruhanen, Senior Lecturer |
Dr Lisa Ruhanen
Room Number: 455
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 7095
Fax Number: +61 (7) 3346 8716
Email: l.ruhanen@uq.edu.au
Biosketch
Dr Ruhanen has been involved in some 25 research and consultancy projects in the broad field of policy and planning. More recently her research has been applied to the contexts of climate change policy in Australia and the UK and Indigenous tourism. She has published a number of academic journal articles, book chapters, conference proceedings and research monographs. Dr Ruhanen works closely with the United Nations World Tourism Organization where she is a visiting scholar and consultant. In 2011 she was awarded a fellowship with the Oxford Brookes University International Visiting Fellow Scheme in the United Kingdom.
Awards and Honours
- Oxford Brookes University International Visiting Fellow Scheme (United Kingdom), 2011
- Highly Commended Award Winner, Literati Network Awards for Excellence, 2011
- Council for Australian University Tourism and Hospitality Educators College of Fellows Award for Contribution to Education, 2010
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| Dr Chris Schmidt |
Dr Chris Schmidt
Room Number: 357
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 0759
Fax Number: +61 (7) 3346 8716
Email: c.schmidt@uq.edu.au
Biosketch
Dr Chris Schmidt’s professional, teaching and academic experience in tourism, sport and recreation has focused on developing professional, organisational and industry effectiveness. Through working in/with government, the community sector, universities, consultancy and small businesses he has developed expertise in: strategic planning and management; empowerment; management and leadership development; effective organizational cultures; organizational creativity and innovation; and service quality. Informing his focus on actualizing personal and organisational potential Chris’ research interest have included: industry, organisational and community capacity building; organisational culture and service quality; deeply meaningful experiences; professional education, training and development; and action learning.
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| Associate Professor Noel Scott |
Associate Professor Noel Scott
Room Number: 348
Building Number: 39A
Campus: St Lucia Campus
Telephone Number: +61 (7) 3346 7947
Fax Number: +61 (7) 3346 8716
Email: noel.scott@uq.edu.au
Biosketch
Associate Professor Scott is the author of 18 books and monographs and over 130 academic contributions in journals such as Annals of Tourism Research, Tourism Management, and Current Issues in Tourism. He has conducted a number of projects for international organisations such as the UNWTO, OECD, ASEAN and in many overseas countries. He has supervised to completion 11 PhD students and is frequently invited as a speaker at international conferences. He has previously worked as the Research and Planning Manager at Tourism Queensland and has extensive industry experience.
Editorships
- Editorial Board, Current Issues in Tourism
- Editorial Board, Service Industries Journal
Awards and Honours
- Commendation as Research Higher Degree Early Career Advisor, 2010
- Best Paper Award CAUTHE (Council for Australian University Tourism and Hospitality Education) Conference, 2010
- Appointed a Member of International Panel of Experts in Tourism - Shanghai Municipal Government (China), 2009-2011
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| Dr Lee Slaughter, Lecturer |
Dr Lee Slaughter
Room Number: 357
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 6246
Fax Number: +61 (7) 3346 8716
Email: ljslaughter@uq.edu.au
Biosketch
For the past decade Dr Slaughter’s primary research interest has been backpacker tourism. With both practical and research experience in this area, Dr Slaughter has presented her research at international conferences and published in various books and journals. Over the years Dr Slaughter has also researched and published in the areas of volunteer management and tourism education. Currently, Dr Slaughter has an active interest in, and teaches in, the areas of sustainable tourism and tourism policy.
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| Dr David Solnet, Senior Lecturer and Director of Industry Partnerships and Engagement |
Dr David Solnet
Room Number: 452
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 6245
Fax Number: +61 (7) 3346 8716
Email: d.solnet@uq.edu.au
Biosketch
Dr Solnet’s research interests can be categorised into two broad areas: first, service climate (utilising organisational and social psychology conceptual frameworks to investigate service-orientation in the tourism workforce), and second, service management education. Dr Solnet has published extensively in these areas, including textbook chapters, peer reviewed conference papers and presentations, and many academic journals across the spectrum of service management, hospitality management, hospitality education and tourism.
Editorships
- Editorial Board, Journal of Hospitality and Tourism Education
- Editorial Board, Managing Service Quality
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| Dr Robyn Stokes, Senior Lecturer |
Dr Robyn Stokes
Room Number: 357
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 6246
Fax Number: +61 (7) 3346 8716
Email: r.stokes1@uq.edu.au
Biosketch
Dr Stokes has published in marketing, aviation, tourism and events management journals. Her applied research has addressed the challenges of events tourism strategy making, perceived costs and benefits of rural tourism, airport sustainability and corporate reputation management and event service quality measurement. Much of Dr Stokes’ research focuses on the practical issues faced by industry practitioners involved in supply-side planning, management and marketing.
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| Dr Aaron Tkaczynski, Lecturer |
Dr Aaron Tkaczynski
Room Number: 432
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 7093
Fax Number: +61 (7) 3346 8716
Email: a.tkaczynski@uq.edu.au
Biosketch
Dr Tkaczynski has been involved in a wide range of research projects including a recently completed market segmentation report of attendees to a large Christian music festival in Australia. His research publications lie closely within the field of tourism and event marketing with an emphasis on quantitative data analysis. Dr Tkaczynski's current research interests include destination marketing, market segmentation of cultural festivals, event tourism, and arts and cultural marketing.
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| Dr Gabrielle Walters, Lecturer and Honours Coordinator |
Dr Gabrielle Walters
Room Number: 454
Building Number: 39A
Campus: St Lucia
Telephone Number: +61 (7) 3346 0593
Fax Number: +61 (7) 3346 8716
Email: g.walters@uq.edu.au
Biosketch
Dr Walter’s primary research interests revolve around tourism marketing communications and more recently tourism crisis recovery marketing. Her publication portfolio includes a number of internationally acclaimed tourism research journals and marketing text books. Over the past three years Dr Walters has undertaken a number of marketing research projects for regional tourism providers and associations in both Victoria and Queensland. Dr Walters recently completed an experimental study that sought to identify the best way to communicate to tourists post disaster and is currently in the process of extending this study to incorporate a multitude of contexts and media channels.
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| Dr Jie Wang, Lecturer |
Dr Jie Wang
Room Number: 440
Building Number: 39A
Campus: St Lucia
Telephone Number: +61(7) 3346 0758
Fax Number: +61 (7) 3346 8716
Email: j.wang16@uq.edu.au
Biosketch
Dr Wang completed a PhD in the field of crisis management in 2011. Her current research interests include sustainable business, tourism risk resilience, and strategic crisis management. Her research is informed by aspects of strategic management, social psychology, and organisational behaviour. Dr Wang has published a number of academic journal articles, book chapters, and conference proceedings. She is currently involved in a project exploring health and safety perceptions, attitudes and behaviour of Australian outbound travellers.
Awards and Honours
- UQ Graduate School International Travel Award (GSITA) (2010)
