Rosie Adsett
Rosie Adsett, Sessional Lecturer

Ms Rosie Adsett

Room Number: 430

Building Number: 39A

Campus: St Lucia

Email: r.adsett@uq.edu.au

Biosketch

Ms Adsett came to the School of Tourism in 2004 from an industry background that included ownership of several businesses, including an outbound tour company that specialised in event tourism.  Mrs Adsett has been involved in the development and management of several large events within the music industry, generating an interest that resulted in her undertaking research in the area of consumer motivations, experience and behaviour at a music festival.

 

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Dr Charles Arcodia, Senior Lecturer
Dr Charles Arcodia, Senior Lecturer

Dr Charles Arcodia

Room Number: 433

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 6241

Fax Number: +61 (7) 3346 8716

Email: c.arcodia@uq.edu.au

Biosketch

Dr Arcodia has worked in a number of industries and in private enterprise. He has held leadership positions in a variety of educational and business service contexts. Directly before he joined the university sector he was involved with the organisation and management of event fundraising projects. Dr Arcodia has completed his PhD in organisational citizenship and has an active research agenda in areas relevant to event management, sustainability, cultural diversity and tourism education. Dr Arcodia is Visiting Professor at Sun Yat-Sen University, China. 

Editorships

  • Editor, International Journal of Event Management Research
  • Editorial Board, Journal of Convention Management and Event Tourism
  • Editorial Advisory Board, Journal of Hospitality, Leisure, Tourism & Sport Education

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Professor Roy Ballantyne
Professor Roy Ballantyne

Professor Roy Ballantyne

Room Number: 435

Building Number: 39A

Campus: St Lucia Campus

Telephone Number: +61 (7) 3346 9261

Fax Number: +61 (7) 3346 8716

Email: r.ballantyne@uq.edu.au

Biosketch

Professor Ballantyne has a well established international reputation for his work in environmental/heritage interpretation and visitor research. He is currently involved with researching visitor ‘free-choice’ learning in eco- and wildlife tourism environments. In particular, he leads a research team that is working with a number of international zoos and aquariums to improve the long-term impact of visitation on visitor adoption of environmentally sustainable behaviour. Other research interests include tourist behaviour and visitor experiences; and ‘hot’ interpretation experiences.

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Editorships

  • Editorial Board, Visitor Studies

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Dr Pierre Benckendorff, Senior Lecturer and Chair of Learning
Dr Pierre Benckendorff, Senior Lecturer and Chair of Learning

Dr Pierre Benckendorff

Room Number: 347

Building Number: GPN3 (Bldg 39A)

Campus: St Lucia Campus

Telephone Number: +61 (7) 3346 7089

Fax Number: +61 (7) 3346 8716

Email: p.benckendorff@uq.edu.au

Biosketch

Dr Benckendorff’s current research interests are diverse and include consumer behaviour in tourism, sport and event settings; creating and marketing tourism experiences using technology; planning tourist attractions and precincts; epistemology of tourism; and tourism education. Dr Benckendorff has published extensively in these areas, and has authored or edited a number of books, book chapters, conference presentations and papers in prominent academic tourism journals. 

Awards and Honours

  • Best Paper Award, Global Sustainable Tourism Conference (South Africa), 2010
  • Best Paper Award, Council of Australian Tourism and Hospitality Educators Conference, 2011

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Dr Noreen Breakey, Lecturer and Undergraduate Program Director
Dr Noreen Breakey, Lecturer

Dr Noreen Breakey

Room Number: 432

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 7092

Fax Number: +61 (7) 3346 8716

Email: n.breakey@uq.edu.au

Biosketch 

Dr Breakey has more than a decade of industry experience, having worked in hotels, resorts, tour operations, travel agencies, restaurants, and events in Australia and overseas. Her PhD dissertation aimed to increase understanding of the way tourism destinations develop and generated a composite theory for destination change. Dr Breakey has already developed a national reputation for her research on tourism and hospitality education, and her current research interests focus on sustainable visitor usage of the world’s existing, developing, and potential tourism destinations.

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Dr P Monica Chien, Lecturer
Dr P Monica Chien, Lecturer

Dr Monica Chien

Room Number: 348

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3365 6490

Fax Number: +61 (7) 3346 8716

Email: m.chien@uq.edu.au

Biosketch

Dr Chien’s research vision is to explore the impact of multiple brand contact points on consumers’ cognitive and affective reactions. She has an extensive background in marketing and particular expertise and interest in experimental studies, with publications in both marketing and tourism journals. Dr Chien’s principal research interests include consumer information processing and decision making; branding and brand equity management; sponsorship strategy and portfolio management, sports marketing, and integrated marketing communications. Dr Chien is currently researching how sports scandals affect sponsoring brands and sport after being awarded The American Academy of Advertising (AAA) 2011 Research Fellowship. 

Awards and Honours

  • American Academy of Advertising (AAA) Research Fellowship Award, 2011

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Dr Andy S. Choi, Postdoctural Research Fellow
Dr Andy S. Choi, Postdoctural Research Fellow

Dr Andy S. Choi (Postdoctural Research Fellow)

Room Number: 453

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 0652

Fax Number: +61 (7) 3346 8716

Email: a.choi1@uq.edu.au

Biosketch

Dr Choi’s research interests cut across environmental economics (nonmarket valuation), tourism studies (destination choices and heritage sites), cultural economics, and attitude-behavior relationships. He was involved in several projects that estimated conservation values of Australian cultural institutions and major resources in the Korean DMZ areas. His current project aims to investigate consumer preferences in the Australian aviation sector addressing both voluntary and mandatory mitigation schemes of GHGs. Dr Choi recently published on economic values of managerial improvements available in Australian cultural institutions, development of a cultural worldview scale, a test of preference heterogeneity using choice modelling, and reliability of stated preference estimates using discrete choice models.

Voluntary Reviews

  • Journal of Applied Economics, Journal of Cultural Economics, Journal of Cultural Heritage, and Tourism Management

Awards and Honours

  • Award from the Ministry of Environment, Republic of Korea, 2011

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Associate Professor Stephen Craig-Smith, Head of School
Associate Professor Stephen Craig-Smith, Head of School

Associate Professor Stephen J. Craig-Smith

Room Number: 351

Building Number: GPN3 (Bldg 39A)

Campus: St Lucia Campus

Telephone Number: +61 (7) 3346 6262

Fax Number: +61 (7) 3346 8716

Email: s.craigsmith@uq.edu.au

Biosketch

Associate Professor Craig-Smith has been involved with many UN funded Pacific Island Projects and Tourism Master Planning Projects in China. His research interests include resort development; small island tourism; tourism planning; and tourism education. He has sat on many industry and government committees in both the UK and Australia and is currently Chief Auditor for the Centre for Excellence in Tourism in Hospitality Education. He is also a Senior Accreditation Chair with the Queensland Department of Education and is an Advisor to the Minister of Education in Queensland.

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Ms Chantal Dickson, Research Officer
Ms Chantal Dickson, Research Officer

Ms Chantal Dickson

Room Number: 39A

Building Number: 13

Campus: St Lucia Campus, Ipswich Campus

Telephone Number: +61 (7) 334 69318, +61 (7) 338 11320

Fax Number: +61 (7) 334 68716, +61 (7) 3381 1012

Email: c.dickson@uq.edu.au

Biosketch 

Ms Dickson’s current research interests include sustainability and the event industry; sustainability and the hospitality industry; sustainability and cultural heritage; governance issues in the event industry and event, tourism and hospitality education. Ms Dickson is currently completing her PhD. 

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Dr Peiyi Ding, Senior Research Officer
Dr Peiyi Ding, Senior Research Officer

Dr Peiyi Ding

Room Number: 434, 231

Building Number: 39A, 13

Campus: St Lucia, Ipswich

Telephone Number: +61 (7) 3365 4706, +61 (7) 3381 1321

Fax Number: +61 (7) 3346 8716, +61 (7) 3381 1012

Email: p.ding@uq.edu.au

Biosketch

Dr Ding’s main research area is environmental management for tourism development with a particular focus on environmental auditing for tourism organisations. He has extensive research and consultancy experience in tourism planning and tourism education issues related to China. Over the years Dr Ding has been involved in a number of projects on environmental management for tourism and China related tourism projects. Currently, he is involved in research reviewing the Approved Destination Status Report funded by the Australian Government in conjunction with the China Tourism Academy team. Dr Ding has published extensively in tourism related academic books, book chapters, international conference presentations and papers in academic tourism journals.

Editorships

  • Editorial Board, Journal of Tourism Sciences

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Dr Sally Driml, Senior Research Fellow
Dr Sally Driml, Senior Research Fellow

Dr Sally Driml

Room Number: 224

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 7833

Fax Number: +61 (7) 3346 8716

Email: s.driml@uq.edu.au

Biosketch

Dr Driml’s current research interests in tourism draw on a background in economics and environmental economics and experience in government in developing environmental policy and managing natural environments that are also tourism destinations. She is currently undertaking research on the economic impacts of protected areas and of wildlife attractions. Dr Driml has recently published on the economic value of tourism to national parks and on issues for tourism investment in Australia.

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Professor Donald Getz, Research Professor
Professor Donald Getz, Research Professor

Professor Donald Getz

Room Number: 430

Building Number: GPN3 (Bldg 39A)

Campus: St Lucia Campus

Telephone Number: +61 (7) 3346 8717

Fax Number: +61 (7) 3346 8716

Email: d.getz@uq.edu.au

Biosketch

Professor Getz has developed an international reputation as a leading scholar and proponent of event studies. Related areas of expertise include destination and resort management and marketing, family business and entrepreneurship, rural tourism, impact assessment, consumer research and special-interest travel. Professor Getz co-founded, and was Editor-in-Chief of Festival Management and Event Tourism: An International Journal, re-named to Event Management as of 2000. He is a Distinguished Fellow in the International Academy for the Study of Tourism. 

Editorships

  • Co-Founding Editor, Event Management
  • Editorial Board, Journal of Travel Research

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Laura Foley
Laura Foley, Sessional Lecturer

Ms Laura Foley

Room Number: 430

Building Number: 39A

Campus: St Lucia

Email: l.foley3@uq.edu.au

Biosketch

Laura Foley has over 10 years industry experience and has worked in a range of area’s including bars, restaurants, sporting clubs and events in addition to a number of years as a business services and tax accountant. Miss Foley has completed a Bachelor of Business Management (Accounting) at UQ and a double Masters of International Tourism & Hospitality Management/Masters of Business Administration and James Cook University.

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Chelsea Forbes
Chelsea Forbes, Sessional Lecturer

Ms Chelsea Forbes

Room Number: 430

Building Number: 39A

Campus: St Lucia

Email: c.forbes@uq.edu.au

Biosketch

Ms Forbes' research interests lie in the field of event management and strategic management. Before joining UQ, she was engaged in management, co-ordination and lecturing roles within business and management schools at tertiary institutions in Sydney. Ms Forbes has held several management positions in the corporate, leisure and tourism sectors within the hospitality, tourism and events industries.

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Ms Anna Hood, Associate Lecturer
Ms Anna Hood, Associate Lecturer

Ms Anna Hood

Room Number: 453

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 9318

Fax Number: +61 (7) 3346 8716

Email: anna.hood@uq.edu.au

Biosketch

Ms Hood’s research interests lie in the area of internal organisational functioning in the hospitality industry, with particular emphasis on the impact of employee values, attitudes and behaviours on organisational outcomes. Her research is informed by aspects of human resource management, organisational psychology and service management principles, and she is currently involved in research exploring retention strategies for frontline hotel employees. With a professional background in the hotel industry, Ms Hood is currently a doctoral candidate and is publishing under her married name, Kralj.

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Dr Karen Hughes, Lecturer
Dr Karen Hughes, Lecturer and Undergraduate Coordinator

Dr Karen Hughes

Room Number: 357

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 0564

Fax Number: +61 (7) 3346 8716

Email: k.hughes2@uq.edu.au

Biosketch

In 2009 Dr Hughes completed a PhD exploring the impacts of post-visit support on families’ conservation learning at Mon Repos turtle rookery. Dr Hughes’ current research interests cover a wide range of topics including interpretation, wildlife tourism, heritage tourism, environmental education, and visitors’ use of and preferences for information centres. She is currently working on several research projects, including surveying visitors to Canterbury Cathedral to inform the development of an interpretive and visitor management plan for the precinct.

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Dr Timothy Lee, Lecturer
Dr Timothy Lee, Lecturer

Dr Timothy Lee

Room Number: 347, 214

Building Number: 39A, 13

Campus: St Lucia, Ipswich

Telephone Number: +61 (7) 3346 6246, +61 (7) 3381 1021

Fax Number: +61 (7) 3346 8716, +61 (7) 3381 1012

Email: timothy.lee@uq.edu.au

Biosketch

Dr Lee’s current research interests include cultural heritage tourism; medical/health tourism; wellness/quality of life through tourism; ethnic identity issues in the tourism/hospitality industry; and tourism development which incorporates Asian values. Dr Lee has been involved in many research projects especially with Korean research institutes. Some topics of recent projects include temple stays in Korea/Japan; Ryokan and hot spring in Japan; medical/health tourism in Australia and Japan; working holiday visitors in Australia; and regional food development for destination identity and branding.

Editorships

  • Editorial Board, Tourism Analysis
  • Research Note Editor, Journal of Hospitality Marketing and Management
  • Editorial Board, Korean Journal of Hotel Administration

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Grant O'Bree
Grant O'Bree, Sessional Lecturer

Mr Grant O'Bree

Room Number: 430

Building Number: 39A

Campus: St Lucia

Email: g.obree@uq.edu.au

Biosketch

Grant’s career commenced in the tourism industry on the Gold Coast in 1990 at one of the regions popular theme parks until he changed careers into management, running a commercial shopping centre in Darwin. In March 2000, Grant moved into hospitality running customer loyalty programs and subscription based hotel membership programs in Asia, affording him the opportunity to manage businesses in diverse countries and cultures. This exciting step in Grant’s career started in Singapore, and provided expatriate management experience in the Philippines, United Arab Emirates, Hong Kong, Malaysia, and finally, to Singapore again where he held the position of Regional Manager, Sales and Operations with Accor Hotels and Resorts ‘Advantage Plus’ loyalty program. Throughout Grant’s five years in Singapore with Accor, he successfully guided the operation into profitability, whilst at the same time completing a Master of Management (International Business) degree with Central Queensland University. Grant is thrilled to be working with The University of Queensland’s School of Tourism and the leaders of tomorrow.

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Dr Jan Packer, Senior Research Fellow
Dr Jan Packer, Senior Research Fellow and RHD Postgraduate Coordinator

Dr Jan Packer

Room Number: 434

Building Number: 39A (GPN Building)

Campus: St Lucia Campus

Telephone Number: +61 (7) 3346 7789

Fax Number: +61 (7) 3346 8716

Email: j.packer@uq.edu.au

Biosketch

Dr Packer has been involved in numerous projects designed to understand and facilitate visitor experiences in natural and cultural heritage sites, including museums, zoos and aquariums, botanic gardens, national parks, ecotourism and wildlife tourism attractions. Her research has contributed to theoretical understandings in the field, and has challenged commonly-held assumptions about visitor experiences. Dr Packer’s current interests include visitor experiences; free-choice learning; wildlife tourism; restorative environments; educational psychology; and positive psychology.

Editorships

  • Editor, Visitor Studies

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Associate Professor Ian Patterson
Associate Professor Ian Patterson

Associate Professor Ian Patterson

Room Number: 434, 211

Building Number: 39A, 13

Campus: St Lucia Campus, Ipswich Campus

Telephone Number: +61 (7) 3381 1324

Fax Number: +61 (7) 3381 1012

Email: ian.patterson@uq.edu.au

Biosketch

Associate Professor Patterson has written two books, 17 book chapters, and over 70 peer-reviewed journal articles and conference papers in the areas of leisure, tourism and health. He is primarily interested in researching the leisure experiences of people who are undertaking tourism and travel as well as those attending sporting events as spectators or participants.

Editorships

  • Editor, Annals of Leisure Research

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Dr Shane Pegg, Senior Lecturer
Dr Shane Pegg, Senior Lecturer

Dr Shane Pegg

Room Number: 434, 211

Building Number: 39A, 13

Campus: St Lucia Campus
Ipswich Campus

Telephone Number: +61 (7) 3365 4706, +61 (7) 3381 1025

Fax Number: +61 (7) 3346 8716, +61 (7) 3381 1012

Email: s.pegg@uq.edu.au

Biosketch

Dr Pegg has been a Faculty member at The University of Queensland since 1998. He has been involved in a wide array of research and consultancy projects related to visitor behaviour, sport and event management and the co-production of accessible tourism and leisure service experiences. Dr Pegg received his BA (Rec Mgt.) (Hons) from Griffith University, his MS and Grad Cert in Gerontology from the University of Utah, and his Grad Dip in Mgt., MBA and PhD from Central Queensland University. Dr Pegg has published over 50 refereed journal articles and book chapters and was awarded the American Therapeutic Recreation Association’s Outstanding Professional of the Year Award in 2010. 

Editorships

  • Associate Editor, Annual in Therapeutic Recreation

Awards and Honours

  • Outstanding Professional of the Year Award, American Therapeutic Recreation Association, 2010

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Dr Tien Pham, Senior Research Officer
Dr Tien Pham, Senior Research Officer

Dr Tien Pham

Room Number: 224

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 9257

Fax Number: +61 (7) 3346 8716

Email: t.ducpham@uq.edu.au

Biosketch

Dr Pham’s research interests cover a broad range of tourism economic modelling, mainly in Australia, including tourism impact analysis, yield analysis, climate change, and tourism statistics. His research is closely linked with the research agenda of the tourism sector and government departments. Currently Dr Pham is leading a modelling team funded by Tourism Research Australia to conduct tourism research on a few selective topics, including return on investment and labour market constraint.

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Associate Professor Brent Ritchie, Deputy Head and Research Director
Associate Professor Brent Ritchie, Deputy Head and Research Director

Associate Professor Brent Ritchie

Room Number: 356

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 7308

Fax Number: +61 (7) 3346 8716

Email: b.ritchie1@uq.edu.au

Biosketch

Associate Professor Ritchie has coordinated several research projects for tourism organisations in the public and private sector in Australia, England and New Zealand. His research interests include tourist and visitor behaviour; tourism marketing (specifically niche marketing, crisis recovery marketing and event imaging and place marketing); tourism destination planning and development; and tourism crisis and disaster strategic planning/management. His research has influenced government policy and industry practice, and has been cited in Parliamentary enquiries and national research development plans.

Editorships

  • Co-editor, Journal of Hospitality and Tourism Management
  • Editorial Board, International Journal of Event and Festival Management.
  • Editorial Board, Tourism Recreation Research
  • Editorial Board, Tourism and Hospitality Research
  • Editorial Board, Journal of Sport and Tourism

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Dr Richard Robinson, Lecturer
Dr Richard Robinson, Lecturer

Dr Richard Robinson

Room Number: 433

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 7091

Fax Number: +61 (7) 3346 8716

Email: richard.robinson@uq.edu.au

Biosketch

Dr Robinson joined the School of Tourism in 2004, after an 18 year career in the hospitality industry as a chef where he predominantly managed foodservice operations in the prestige club sector. Dr Robinson’s undergraduate degree is in the humanities and the social sciences (Griffith University) and he holds a Graduate Diploma in Business (UQ). Dr Robinson’s doctorate (UQ) examined the labour mobility of chefs. He teaches a suite of courses in hotel management, professional development and hospitality studies.

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Dr Lisa Ruhanen, Lecturer and Postgraduate Coursework Program Coordinator
Dr Lisa Ruhanen, Lecturer

Dr Lisa Ruhanen

Room Number: 431

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 7095

Fax Number: +61 (7) 3346 8716

Email: l.ruhanen@uq.edu.au

Biosketch

Dr Ruhanen has been involved in some 25 research and consultancy projects in the broad field of policy and planning. More recently her research has been applied to the contexts of climate change policy in Australia and the UK and Indigenous tourism. She has published a number of academic journal articles, book chapters, conference proceedings and research monographs. Dr Ruhanen works closely with the United Nations World Tourism Organization where she is a visiting scholar and consultant. In 2011 she was awarded a fellowship with the Oxford Brookes University International Visiting Fellow Scheme in the United Kingdom. 

Awards and Honours

  • Oxford Brookes University International Visiting Fellow Scheme (United Kingdom), 2011
  • Highly Commended Award Winner, Literati Network Awards for Excellence, 2011
  • Council for Australian University Tourism and Hospitality Educators College of Fellows Award for Contribution to Education, 2010

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Dr Chris Schmidt
Dr Chris Schmidt

Dr Chris Schmidt

Room Number: 

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 7089

Fax Number: +61 (7) 3346 8716

Email: c.schmidt@uq.edu.au

Biosketch

Dr Chris Schmidt’s professional, teaching and academic experience in tourism, sport and recreation has focused on developing professional, organisational and industry effectiveness.  Through working in/with government, the community sector, universities, consultancy and small businesses he has developed expertise in: strategic planning and management; empowerment; management and leadership development; effective organizational cultures; organizational creativity and innovation; and service quality.  Informing his focus on actualizing personal and organisational potential Chris’ research interest have included: industry, organisational and community capacity building; organisational culture and service quality; deeply meaningful experiences; professional education, training and development; and action learning.

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Associate Professor Noel Scott, Honours Coordinator
Associate Professor Noel Scott

Associate Professor Noel Scott

Room Number: 348

Building Number: 39A

Campus: St Lucia Campus

Telephone Number: +61 (7) 3346 7947

Fax Number: +61 (7) 3346 8716

Email: noel.scott@uq.edu.au

Biosketch

Associate Professor Scott is the author of 18 books and monographs and over 130 academic contributions in journals such as Annals of Tourism Research, Tourism Management, and Current Issues in Tourism. He has conducted a number of projects for international organisations such as the UNWTO, OECD, ASEAN and in many overseas countries. He has supervised to completion 11 PhD students and is frequently invited as a speaker at international conferences. He has previously worked as the Research and Planning Manager at Tourism Queensland and has extensive industry experience.

Editorships

  • Editorial Board, Current Issues in Tourism
  • Editorial Board, Service Industries Journal

Awards and Honours

  • Commendation as Research Higher Degree Early Career Advisor, 2010
  • Best Paper Award CAUTHE (Council for Australian University Tourism and Hospitality Education) Conference, 2010
  • Appointed a Member of International Panel of Experts in Tourism - Shanghai Municipal Government (China), 2009-2011

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Dr Lee Slaughter, Lecturer
Dr Lee Slaughter, Lecturer

Dr Lee Slaughter

Room Number: 430

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 8717

Fax Number: +61 (7) 3346 8716

Email: ljslaughter@uq.edu.au

Biosketch

For the past decade Dr Slaughter’s primary research interest has been backpacker tourism. With both practical and research experience in this area, Dr Slaughter has presented her research at international conferences and published in various books and journals. Over the years Dr Slaughter has also researched and published in the areas of volunteer management and tourism education. Currently, Dr Slaughter has an active interest in, and teaches in, the areas of sustainable tourism and tourism policy.

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Dr David Solnet, Senior Lecturer and Director of Industry Partnerships and Engagement
Dr David Solnet, Senior Lecturer and Director of Industry Partnerships and Engagement

Dr David Solnet

Room Number: 357

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 6245

Fax Number: +61 (7) 3346 8716

Email: d.solnet@uq.edu.au

Biosketch

Dr Solnet’s research interests can be categorised into two broad areas: first, service climate (utilising organisational and social psychology conceptual frameworks to investigate service-orientation in the tourism workforce), and second, service management education. Dr Solnet has published extensively in these areas, including textbook chapters, peer reviewed conference papers and presentations, and many academic journals across the spectrum of service management, hospitality management, hospitality education and tourism.

Editorships

  • Editorial Board, Journal of Hospitality and Tourism Education
  • Editorial Board, Managing Service Quality

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Dr Robyn Stokes, Senior Lecturer
Dr Robyn Stokes, Senior Lecturer

Dr Robyn Stokes

Room Number: 347

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 6246

Fax Number: +61 (7) 3346 8716

Email: r.stokes1@uq.edu.au

Biosketch

Dr Stokes has published in marketing, aviation, tourism and events management journals. Her applied research has addressed the challenges of events tourism strategy making, perceived costs and benefits of rural tourism, airport sustainability and corporate reputation management and event service quality measurement. Much of Dr Stokes’ research focuses on the practical issues faced by industry practitioners involved in supply-side planning, management and marketing.

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Dr Aaron Tkaczynski, Lecturer
Dr Aaron Tkaczynski, Lecturer

Dr Aaron Tkaczynski

Room Number: 432

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 7093

Fax Number: +61 (7) 3346 8716

Email: a.tkaczynski@uq.edu.au

Biosketch

Dr Tkaczynski has been involved in a wide range of research projects including a recently completed market segmentation report of attendees to a large Christian music festival in Australia. His research publications lie closely within the field of tourism and event marketing with an emphasis on quantitative data analysis. Dr Tkaczynski's current research interests include destination marketing, market segmentation of cultural festivals, event tourism, and arts and cultural marketing.

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Dr Gabrielle Walters, Lecturer
Dr Gabrielle Walters, Lecturer and Honours Coordinator

Dr Gabrielle Walters

Room Number: 431

Building Number: 39A

Campus: St Lucia

Telephone Number: +61 (7) 3346 0593

Fax Number: +61 (7) 3346 8716

Email: g.walters@uq.edu.au

Biosketch

 

Dr Walter’s primary research interests revolve around tourism marketing communications and more recently tourism crisis recovery marketing. Her publication portfolio includes a number of internationally acclaimed tourism research journals and marketing text books. Over the past three years Dr Walters has undertaken a number of marketing research projects for regional tourism providers and associations in both Victoria and Queensland. Dr Walters recently completed an experimental study that sought to identify the best way to communicate to tourists post disaster and is currently in the process of extending this study to incorporate a multitude of contexts and media channels.

 

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Dr Jie Wang
Dr Jie Wang, Sessional Lecturer

Dr Jie Wang

Room Number: 439

Building Number: 39A

Campus: St Lucia

Telephone Number: +61(7) 3346 9318

Fax Number: +61 (7) 3346 8716

Email: j.wang16@uq.edu.au

Biosketch

Dr Wang completed a PhD in the field of crisis management in 2011. Her current research interests include sustainable business, tourism risk resilience, and strategic crisis management. Her research is informed by aspects of strategic management, social psychology, and organisational behaviour. Dr Wang has published a number of academic journal articles, book chapters, and conference proceedings. She is currently involved in a project exploring health and safety perceptions, attitudes and behaviour of Australian outbound travellers.

Awards and Honours

  • UQ Graduate School International Travel Award (GSITA) (2010)

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